District Manager, Multi-Unit Retail Operations
Overview
As District Manager, you own the sales and profitability of a multi-store district, supervising store leaders and retail teams. You set the standard for Chuck & Don's and Kriser's brand consistency, driving consumer education on pet nutrition and executing field initiatives. With 60-80% travel across market locations, you coach store managers to close performance gaps and hit financial targets. This role stands apart with full P&L accountability, talent development, and a culture of inclusion and pet passion.
What You'll Do10
- 1Own district sales and profitability, using MS Office and financial reports to control payroll and shrink while boosting revenue.
- 2Coach store managers to deliver world-class customer service and resolve escalated issues across all locations.
- 3Enforce Chuck & Don's and Kriser's visual standards and brand directives to ensure consistent store experience.
- 4Partner with IT and HR to rollout new systems and infrastructure across the district.
- 5Recruit, interview, and select management candidates to build a strong talent pipeline aligned with brand values.
- 6Create individual development plans and career paths to retain top performers and boost succession readiness.
- 7Analyze store metrics and field data to translate insights into action plans that grow sales and customer loyalty.
- 8Drive inventory and supply chain collaboration to balance stock levels and meet merchandise standards.
- 9Champion a culture of inclusion and diversity, making every team member feel valued and connected.
- 10Travel 60-80% of the time to visit stores, recognize high performers, and coach leaders requiring support.
Requirements10
- 15+ years of multi-unit retail management experience, overseeing multiple store leaders.
- 2Bachelor's degree in Business Administration or equivalent work experience accepted.
- 3Proven ability to read P&L statements and financial reports to drive business decisions.
- 4Strong leadership track record in hiring, developing, and retaining top talent.
- 5Demonstrated entrepreneurial mindset with ownership of business outcomes.
- 6Familiarity with the natural pet retail industry is preferred.
- 7Proficient in MS Office applications for reporting and communication.
- 8Valid driver's license and clean driving record for 60-80% market travel.
- 9Comfortable working around pet hair and dander, handling small and large dogs.
- 10Passion for pets and ability to integrate fun into the workplace.
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