Dispatcher, CSR Support in Logistics & Transportation
Overview
Dispatcher and CSR Support role at a growing Los Angeles logistics operation handling drayage, carrier communication, and shipment visibility. You will own the customer-facing experience from order entry through final delivery and empty return in a fast-paced, team-driven environment. You will work with dispatch, drivers, carriers, and customers to keep freight moving smoothly and resolve issues quickly. This role offers potential for a long-term career path in logistics operations.
What You'll Do5
- 1Build and respond to customer inquiries via phone, email, or in person to ensure timely resolution
- 2Process customer orders from entry through delivery completion and empty return scheduling
- 3Monitor shipments, container progress, terminal updates, and carrier activity to support on-time delivery
- 4Coordinate with dispatch, drivers, carriers, suppliers, and customers to resolve service issues and provide updates
- 5Maintain accurate records of customer communications, transactions, shipment status, and required backups
Requirements5
- 1Previous experience in drayage customer service or logistics operations
- 2Knowledge of container movement, carrier communication, and terminal systems
- 3Strong communication across departments and with customers
- 4Ability to manage documentation, accessorial approvals, and TMS updates with accuracy
- 5Detail-oriented with a focus on shipment visibility and timely updates
Salary Insight
$56 - $67k per year
Location
Required Skills
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