Diakon LogisticsVerified Source

Dispatch Customer Service Role at Diakon Logistics

35K–40K
Onsite · New York, New York
Posted August 1, 2026
payroll

Overview

Lead delivery operations for a national furniture retailer. You will manage carrier coordination and resolve customer issues. This role drives performance within a supportive environment focused on growth and development.

What You'll Do9

  • 1Provide administrative support for delivery operations
  • 2Communicate operational challenges and customer escalations promptly
  • 3Answer high volume calls schedule appointments and track shipments
  • 4Monitor routes and liaise with delivery teams daily
  • 5Prioritize tasks and multitask under pressure
  • 6Maintain accurate historical records and documentation
  • 7Contribute to team efforts by completing assigned tasks
  • 8Collaborate with corporate office and client leadership
  • 9Support location management in achieving delivery goals

Requirements7

  • 1Bilingual Spanish proficiency required
  • 2Strong computer skills with Excel and MS Office applications
  • 3Data entry expertise thoroughness organization and attention to detail
  • 4Excellent written and verbal communication abilities
  • 5Dependent high school diploma or GED
  • 6Schedule 6 days weekly at a physical location
  • 7Experience working in fast-paced environments

Salary Insight

$35 - $40k per year

Location

Typeonsite
LocationNew York, New York

Required Skills

ExcelMS OfficeData EntryAttention to DetailWritten CommunicationVerbal CommunicationDependableTime ManagementHigh School DiplomaGEDCustomer ServiceDispatching
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