Dispatch Customer Service Role at Diakon Logistics
Overview
Lead delivery operations for a national furniture retailer. You will manage carrier coordination and resolve customer issues. This role drives performance within a supportive environment focused on growth and development.
What You'll Do9
- 1Provide administrative support for delivery operations
- 2Communicate operational challenges and customer escalations promptly
- 3Answer high volume calls schedule appointments and track shipments
- 4Monitor routes and liaise with delivery teams daily
- 5Prioritize tasks and multitask under pressure
- 6Maintain accurate historical records and documentation
- 7Contribute to team efforts by completing assigned tasks
- 8Collaborate with corporate office and client leadership
- 9Support location management in achieving delivery goals
Requirements7
- 1Bilingual Spanish proficiency required
- 2Strong computer skills with Excel and MS Office applications
- 3Data entry expertise thoroughness organization and attention to detail
- 4Excellent written and verbal communication abilities
- 5Dependent high school diploma or GED
- 6Schedule 6 days weekly at a physical location
- 7Experience working in fast-paced environments
Salary Insight
$35 - $40k per year
Location
Required Skills
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