Director of Operations at Ascend Health Services

Overview

Ascend Health Services seeks a Director of Operations to lead daily operations and specialty practices in Orlando Florida. This hands-on leadership role involves managing teams, building systems, solving problems, and ensuring accurate timely work. The ideal candidate works with physicians, clinical staff, administrative teams, pharmacies, billing companies, vendors, and executive leadership. This position oversees administrative operations only. All clinical decisions remain under licensed physicians. Our goal is to build organized efficient financially healthy practices so physicians can focus on patient care.

What You'll Do38

• 1Oversee daily administrative operations across supported physician practices
• 2Ensure locations operate efficiently professionally and consistently
• 3Develop workflows policies checklists and standard operating procedures
• 4Identify operational problems and implement practical solutions
• 5Monitor scheduling patient flow referrals registration and administrative follow-up
• 6Coordinate communication among physicians clinical teams staff billing teams and vendors
• 7Track unresolved issues and ensure completion on time
• 8Build scalable systems to support additional practices and locations
• 9Recruit onboard train supervise and evaluate administrative and operational employees
• 10Coordinate clinical staffing needs with physician and clinical leadership
• 11Set clear expectations and hold team members accountable
• 12Conduct staff meetings and performance reviews address performance concerns promptly
• 13Develop cross-training and backup-coverage plans
• 14Coordinate administrative operations of ambulatory infusion programs
• 15Oversee scheduling benefits verification prior authorization medication procurement financial assistance and billing coordination
• 16Work with nurses physicians pharmacies distributors and vendors to prevent treatment delays
• 17Monitor medication ordering delivery inventory and administrative documentation
• 18Assist with REMS and other medication-specific administrative requirements
• 19Review operational delays denials inventory concerns and financial risks
• 20Work closely with billing and revenue-cycle teams monitor charge entry claims denials accounts receivable payment posting and collections
• 21Identify recurring billing or documentation issues and coordinate corrective action
• 22Review staffing costs vendor expenses budgets and location-level performance
• 23Prepare regular operational and financial reports using data to identify lost revenue inefficiencies and opportunities for improvement
• 24Ensure corrective action plans are assigned and completed
• 25Support compliance with HIPAA OSHA employment requirements payer rules and healthcare regulations
• 26Maintain records for staff credentials training policies incidents audits and vendor agreements
• 27Support internal audits and corrective-action plans
• 28Ensure administrative operations do not interfere with physician independence or clinical decision-making
• 29Manage relationships with billing companies pharmacies distributors technology providers staffing vendors landlords and other partners
• 30Monitor vendor service responsiveness performance and cost
• 31Maintain contracts renewals certificates and required documentation
• 32Assist with evaluating new practices and business opportunities
• 33Develop implementation plans for new clients locations infusion suites and service lines
• 34Coordinate staffing technology vendors training timelines and opening readiness
• 35Standardize successful processes across locations
• 36Measure performance based on staff productivity retention attendance and accountability patient access and scheduling prior-authorization and benefits-verification turnaround times reduction in preventable treatment delays revenue-cycle performance and denial reduction budget and expense management timely resolution of operational problems implementation of policies and procedures accuracy and timeliness of reports successful launch of new locations
• 37Physician employee and patient satisfaction
• 38Organized dependable detail-oriented comfortable holding staff and vendors accountable professional with physicians and leadership willing to be actively involved in daily operations calm effective when handling urgent problems skilled at building structure in a growing organization focused on measurable results able to maintain confidentiality and use sound judgment

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