Director of Membership - Children's Museum of Manhattan
Overview
The Children’s Museum of Manhattan seeks a strategic leader to serve as its inaugural Director of Membership. This role drives membership growth and transition to a new museum opening in 2028. The director will lead planning and execution through the move and shape future programs.
What You'll Do16
- 1Lead membership strategy and program leadership for family membership including acquisition retention engagement and revenue growth
- 2Redesign membership levels pricing benefits and positioning with museum leadership and partners
- 3Ensure free and discounted membership offerings are integrated into future program with clear access goals
- 4Develop multiyear revenue and membership projections through FY30 and beyond
- 5Partner with Individual Giving to create pathways for deeper philanthropic engagement
- 6Lead multiyear membership transition and opening-readiness plan for new museum
- 7Create comprehensive member communications and engagement plan covering website email social media and on-site channels
- 8Define audiences offers and performance goals for year-round member campaigns
- 9Improve member journey from purchase to philanthropic engagement through collaborations with Guest Services and Special Events
- 10Oversee membership processing renewals upgrades cancellations gift memberships and benefit fulfillment
- 11Define data and technology requirements and partner with Development Operations for CRM ticketing and digital membership systems
- 12Establish reporting metrics for membership revenue acquisition retention conversion and campaign performance
- 13Supervise Membership Manager and temporary staff ensuring consistent member experience
- 14Guide a team through major organizational transitions such as relocation expansion or opening
- 15Engage consultants agencies and vendors translating recommendations into coordinated execution
- 16Maintain strong analytical skills using data to segment audiences forecast outcomes and guide decisions
Requirements12
- 1Seven or more years of progressive experience in membership audience engagement development or similar recurring revenue programs
- 2Proven success managing growing or impactful membership programs
- 3Strong analytical fluency using data for segmentation forecasting and decision making
- 4Understanding of lifecycle marketing acquisition onboarding renewal reactivation testing and measurement
- 5Experience with CRM membership ticketing email marketing or related systems
- 6Ability to supervise staff and lead cross departmental initiatives
- 7Initiative adaptability and comfort creating structure amid change
- 8Preferred experience in museums cultural institutions family focused nonprofits or visitor serving organizations
- 9Understanding of household decision making versus individual adult audiences
- 10Experience guiding teams through major transitions relocation expansion or opening
- 11Exposure to annual giving and membership as a pathway to deeper philanthropy
- 12Familiarity with Raiser’s Edge NXT and integrated membership admissions ticketing marketing systems
Salary Insight
$100 - $125k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Children’s Museum of Manhattan
VerifiedChief Operating Officer - Children's Museum of Manhattan
The Children’s Museum of Manhattan seeks a visionary Chief Operating Officer to lead operational excellence during a historic expansion. In this role you will partner with the CEO to double the organization’s footprint while maintaining mission impact. You will oversee a growing team and modernize technology and human resources to support ambitious growth goals.
The Broad
VerifiedDirector of Marketing & Audience Development at The Broad
The Broad seeks a marketing leader to drive audience growth and deepen connections for a diverse public. This role expands a 2028 project doubling gallery space and attracting global visitors. The Director will shape audience strategy, unify brand voice, and lead a small team to exceed attendance and loyalty metrics.
YMCA of Metropolitan Washington
VerifiedAssociation Director Membership Operations YMCA DC
The YMCA of Metropolitan Washington seeks a strategic leader to advance its membership department. This role drives new member acquisition retention and revenue while fostering a culture of service excellence. The ideal candidate will implement tools improve branch NPS and mentor teams.
Bracane Company
VerifiedDirector of Program Marketing, Community Engagement
You will own the marketing strategy for programs that reach thousands of community members each year. As Director of Program Marketing, you lead a cross-functional team to drive participation and awareness across digital, print, and events. You report to the VP of Communications and collaborate closely with program leaders. Your work directly influences growth for a respected nonprofit in Dallas.
Exposure Project Incorporated
VerifiedDevelopment Manager, Nonprofit Fundraising & Partnerships
You will lead individual giving and corporate partnerships for Exposure Project Incorporated, a Charlotte nonprofit connecting youth to career experiences. You will rebuild donor infrastructure, cultivate major gifts, and activate corporate sponsorships, owning a pipeline that grows from $250K to $1M over two years. Working with the Executive Director and a small team, you will shape fundraising strategy and tell our story. This role offers direct community impact and the chance to build a sustainable funding base from the ground up.
Addison Group
VerifiedDirector of Brand & Creative Strategy
Lead the development and execution of visual storytelling and brand identity for a mission-driven education nonprofit serving New York and beyond. Own a unified brand identity across multi-channel campaigns, digital platforms, and community communications, shaping how the organization connects with its audience. Report into the broader Marketing function and partner with external agencies and internal stakeholders to deliver integrated campaigns that drive recruitment, awareness, and engagement. This hybrid role offers broad creative ownership and the chance to build a high-visibility brand in a purposeful environment.