Director of First Impressions at The Car Park
Overview
You will own the front desk and customer experience at The Car Park's Tampa location, handling up to 500+ daily interactions. You'll master MS Office tools like Word and Excel to process payments and guide customers. This role stands out because you'll shape first impressions for a fast-growing parking leader.
What You'll Do7
- 1Greet every customer with a warm welcome and a professional smile, setting the tone for their visit.
- 2Answer a multi-line phone system with clarity and confidence, resolving inquiries on the first call.
- 3Process customer payments and account changes in QuickBooks and Excel with 100% accuracy.
- 4Guide customers through online accounts and payment portals, simplifying even the most complex steps.
- 5Create polished documents in Word and maintain tidy spreadsheets in Excel that track daily metrics.
- 6Collaborate with parking attendants and managers to keep the front desk running smoothly during peak hours.
- 7Own the visitor log and vendor check-ins, ensuring every entry is logged and secure.
Requirements6
- 13+ years as an Admin, Receptionist, or similar front-desk role with proven office skills.
- 2Strong MS Office proficiency, especially Excel for data entry and Word for document creation.
- 3Excellent organization, problem-solving, verbal, and written communication skills.
- 4Sharp attention to detail and a zero-error streak when handling payments and records.
- 5Light bookkeeping experience is a plus, with a track record of accurate financial entries.
- 6A positive, hyper-organized personality that thrives under pressure and keeps the team smiling.
Salary Insight
$37k per year
Location
Required Skills
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