Desktop Support Analyst, Education IT & Classroom Support
Overview
Own front-line technical assistance for students and staff in an education environment on a long term contract. You will resolve hardware and software issues with a responsive, service oriented approach and provide walk up and on site classroom support. This role blends hands on troubleshooting with direct user interaction and a calm, helpful demeanor. You will work with an on site team to keep education technology running smoothly.
What You'll Do5
- 1Build and deliver first line technical support for hardware and software issues
- 2Design and maintain classroom tech setups to minimize downtime
- 3Resolve user requests with a focus on rapid resolution and user satisfaction
- 4Drive on site troubleshooting during classroom sessions and events
- 5Provide proactive maintenance and basic imaging or setup of devices within classrooms
Requirements5
- 1support experience in an educational setting or user facing environment
- 2strong troubleshoot skills with hardware peripherals and software applications
- 3ability to communicate clearly with non technical users
- 4onsite presence in Philadelphia
- 5contract role with long term commitment
Salary Insight
$19 - $21k per year
Location
Required Skills
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