Customer Success Specialist - CO Novir
Overview
Novir seeks a Customer Success Specialist to lead OHS vaccination clinic relationships. This role drives client success across onsite events. Responsibilities include managing client journeys developing partnerships and advocating for customers. Unique aspect includes collaborating with cross-functional teams to innovate service delivery.
What You'll Do11
- 1Manage client lifecycle stages from onboarding to post-service completion
- 2Develop and nurture relationships with assigned clients as primary point of contact
- 3Educate customers on OHS processes and clinic best practices
- 4Collaborate with sales marketing and product teams to enhance service offerings
- 5Monitor account performance metrics and address client concerns
- 6Conduct virtual and in-person check-ins to gather feedback and share updates
- 7Advocate for customer needs internally while maintaining solution focus
- 8Maintain accurate CRM records of all client interactions
- 9Schedule clinics and ensure timely execution
- 10Prioritize tasks effectively in fast-paced environments
- 11Drive continuous improvement through data analysis and client insights
Requirements7
- 1Bachelor's degree in business marketing or related field with 3+ years client relations experience
- 2Proven ability to manage multiple clients simultaneously
- 3Strong CRM proficiency and analytical mindset
- 4Experience in senior living or healthcare settings preferred
- 5Excellent communication and relationship-building skills
- 6Flexibility to adapt beyond defined role boundaries
- 7Analytical approach to interpreting client feedback and operational data
Salary Insight
$50 - $75k per year
Location
Required Skills
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