Customer Success Engineer OneArc Technologies
Overview
OneArc Customer Success Engineer leads customer success initiatives delivering solutions using OneArc and third-party tools. This mid-level role involves collaboration with stakeholders to develop workflows train users and integrate systems. The ideal candidate possesses a US security clearance and demonstrates strong technical and interpersonal abilities.
What You'll Do11
- 1Design and execute acceptance events to meet contractual obligations
- 2Conduct product demonstrations incorporating stakeholder feedback
- 3Partner with internal teams to resolve integration challenges
- 4Provide hands-on support during temporary deployments to customer facilities
- 5Train end-users on OneArc software and industry best practices
- 6Diagnose technical issues and document solutions in Jira
- 7Collaborate with Project Managers to translate requirements into backlog items
- 8Develop acceptance test procedures for quality assurance validation
- 9Represent OneArc at industry exhibitions and trade shows
- 10Maintain strong customer relationships through effective communication
- 11Guide customers to optimal problem resolution using available technologies
Requirements11
- 1Active US Secret security clearance or eligibility to obtain one
- 2Associate’s degree or equivalent practical work experience
- 3Basic understanding of military ground force tactics techniques and procedures
- 4Proficiency with Windows OS and scripting capabilities
- 5Hands-on experience with military simulations LVC or gaming environments
- 6Experience with Jira issue tracking software
- 7Valid US passport or eligibility to obtain one without restrictions
- 8Prior US military service or federal civilian experience preferred
- 9Ability to travel domestically and internationally
- 10Strong organizational skills and time management abilities
- 11Demonstrated communication and public speaking skills
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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