Customer Service Trainer, Training & Onboarding
Overview
You will own training for a Customer Service team at Chadwell Supply, a national supplier with 29 branches. You will onboard new hires and upskill current reps on procedures and best practices. You will design course content, maintain SOPs, and deliver sessions using MS Office Suite and SalesPad. This role builds a structured learning environment that drives early engagement and confidence.
What You'll Do8
- 1Own the full onboarding process for new Customer Service reps, from scheduling to tracking LMS modules
- 2Design and deliver training sessions on operational procedures, covering order entry and customer interactions
- 3Create and update SOPs, guides, and learning materials for team reference
- 4Maintain learning tools that encourage ongoing employee development
- 5Partner with Customer Care leadership to stay current on process changes and training needs
- 6Shadow other leads and trainers to sharpen your own facilitation skills
- 7Coordinate weekly, bi-weekly, or monthly refresher trainings based on team gaps
- 8Guide reps to managers on discretionary issues and redirect to resources as needed
Requirements7
- 1High school diploma or GED required
- 22+ years in a training or customer service role
- 3Advanced ability with MS Office Suite (Word, Excel, PowerPoint, Outlook)
- 4Experience with SalesPad or similar order management systems
- 5Strong communication and organizational skills
- 6Mathematical and analytical skills for data entry and order processing
- 7Ability to create a welcoming and structured environment
Salary Insight
Salary not disclosed in listing
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