Service Onboarding Training Specialist (Automotive Aftersales)
Overview
Lucid seeks a dynamic Service Onboarding Specialist to transform how new technicians and advisors integrate into our Detroit service centers. You will architect and execute onboarding experiences that equip hires with the knowledge tools and confidence required to excel from day one.
What You'll Do11
- 1Design Build Ship Lead Scale Debug Drive Own Scale Optimize Streamline Unpack Landscape
- 2Coordinate System Access DMS Parts Ordering Diagnostic Tools With IT Teams
- 3Guide Employees Through First 90 Days Providing Milestones CheckIns And Resources
- 4Create Manuals Presentations Videos And ELearning Modules Covering Processes Standards
- 5Work Directly With Field Teams Reinforce Training Provide Coaching
- 6Identify Knowledge Gaps Via Continuous Feedback Support
- 7Develop Feedback Loop With Field Teams To Improve Content Delivery
- 8Maintain Flexibility Amid Shifting Priorities In Fast Paced Environment
- 9Deliver Engaging Effective Onboarding Programs For Diverse Roles
- 10Analyze Performance Metrics To Refine Training Effectiveness
- 11Champion Diversity And Inclusion Within Service Operations
Requirements10
- 15+ years Building ETL Pipelines With Spark And Airflow
- 23-5 seasons Experience In Service Training Or Customer Service
- 3Electric Vehicle Systems Understanding Required
- 4Service Processes Knowledge Essential
- 5Customer Service Standards Mastery Needed
- 6Parts Management Familiarity Mandatory
- 7Presentation Skills Strong Presentation Ability Required
- 8Facilitation Skills Adaptable Facilitation Presence
- 9Communication Skills Clear Articulation Of Complex Concepts
- 10Problem Solving Mindset Analytical Approach Preferred
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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