Domino's FranchiseVerified Source

Customer Service Representative, Pizza Delivery & In-Store

Onsite · San Francisco, California
Posted August 12, 2026
payroll

Overview

You will own the customer experience at a high-volume Domino's franchise location, handling orders, payments, and inquiries with speed and accuracy. You will work alongside a tight-knit team of insiders and drivers, coordinating every order from the POS screen to the delivery door. This role demands a calm head under pressure, sharp communication in English, and the drive to keep the store moving during peak hours. You'll be the face of the brand, turning first-time callers into regulars with genuine service.

What You'll Do9

  • 1Greet every customer with a smile, take phone and in-person orders on the POS system, and confirm order details to prevent errors.
  • 2Operate the cash register, process cash and card payments, and balance your drawer at the end of each shift with no discrepancies.
  • 3Pack orders for delivery, matching each pizza and side item to the ticket, and hand off to drivers in the order they arrive.
  • 4Answer customer questions about menu items, allergens, and delivery times with accurate, up-to-date information from the Domino's app and store guides.
  • 5Handle customer complaints with patience and empathy, offering a solution that keeps them coming back, and escalate only when needed.
  • 6Support the makeline during rushes, boxing pizzas and prepping sides when the line gets deep, keeping the workflow steady.
  • 7Keep the front counter and lobby spotless, restocking napkins, condiments, and dine-in supplies to maintain a clean, welcoming space.
  • 8Coordinate with the delivery driver team to ensure orders leave on time, tracking dispatch times and flagging any hold-ups.
  • 9Upsell specials and Domino's loyalty program sign-ups, boosting average ticket size without being pushy.

Requirements9

  • 11+ year of customer service experience in retail, food service, or a fast-paced environment, with a proven ability to stay calm under pressure.
  • 2A sense of urgency to complete tasks quickly and accurately, especially during lunch and dinner rushes.
  • 3Fluent in English to communicate clearly with customers and coworkers; bilingual is a plus.
  • 4Ability to stand for 8-hour shifts and lift up to 25 lbs to carry product and supplies.
  • 5Basic math skills to handle cash transactions and make change correctly.
  • 6Reliable transportation to get to the store on time for every scheduled shift.
  • 7Team-first attitude, willing to help with cleaning, stocking, and other tasks beyond the front counter when the store needs it.
  • 8High school diploma or equivalent preferred, but not required.
  • 9Food Handler's Card or ability to obtain one within 30 days of hire (as required by local health code).

Salary Insight

Salary not disclosed in listing

Location

Typeonsite
LocationSan Francisco, California

Required Skills

customer servicecommunicationteamworkbilingual
Share:

Similar open positions

Explore active roles that match your skills and interests.

Domino's Franchise

13h agoPortland, Oregonpayroll

Customer Service Representative, Pizza Delivery & In-Store

You will own the customer experience at a high-volume Domino's store, taking phone and in-person orders, prepping ingredients, and keeping the store spotless. You'll work with a tight-knit team of up to 10 people, handling rushes during peak hours. This role sharpens your customer service and cash handling skills, with clear paths to shift lead or assistant manager. You'll master the POS system and learn every station, from dough tossing to oven dispatch.

Competitive salary
Communication SkillsTelephone Order ProcessingBasic Math+5 more

Domino's Franchise

9h agoChicago, Illinoispayroll

Customer Service Rep, Pizza Delivery & In-Store Operations

You will own the customer experience at a bustling Domino's franchise, handling orders, making pizzas, and keeping the store running during peak hours. You will work on a team of high-energy crew members, with opportunities to advance into management or franchise ownership. This role goes beyond taking orders: you will master every station, from the make line to the cut table, and become the face of the brand in the community. If you thrive on fast-paced interactions and want a schedule that flexes with your life, this is the job for you.

Competitive salary
Verbal communicationCash handlingOrder entry+2 more

Domino's Franchise

13h agoBoston, Massachusettspayroll

Customer Service Rep, Pizza Delivery & In-Store

Own the customer experience at a high-volume Domino's store, handling orders, payments, and pizza quality during peak hours. You'll work with a tight-knit crew of drivers and insiders, backed by Domino's training and systems. This role offers flexible shifts, both part-time and full-time, with a clear path to management and franchise ownership. Unlike other service jobs, you'll master the rush and grow with a brand that promotes from within.

Competitive salary
Customer ServicePeople Skills

Domino's Franchise

7h agoRaleigh, North Carolinapayroll

Customer Service Rep, Pizza Delivery & Carryout

You own the front-of-store experience at a busy Domino's franchise, taking orders and managing carryout traffic with speed and accuracy. You handle the phone lines during peak hours, process orders through Point of Sale systems, and coordinate with the crew to get boxes out the door. You cross-train on pizza oven operations and opening/closing procedures, becoming a utility player in the store. This role suits someone who thrives on quick interactions and leaves every customer smiling. You'll join a tight-knit team that values hustle, hustle, and more hustle.

Competitive salary
customer servicecommunicationcomputer based order entry system+2 more

Domino's Franchise

7h agoRaleigh, North Carolinapayroll

Customer Service Representative, Pizza & Phone Support

As a Customer Service Representative at a busy Domino's franchise, you will answer phones, greet customers, and prepare pizzas with speed and accuracy. You will work alongside a tight-knit crew in a high-volume store, mastering both front counter and makeline roles. You will own the customer experience from first ring to final slice, handling orders, payments, and concerns with a smile. This role suits someone who thrives on busy shifts and wants flexible hours in a fun workplace.

Competitive salary
Phone AnsweringPizza Preparation

Domino's Franchise

8h agoLos Angeles, Californiapayroll

Customer Service Rep, Pizza Delivery & In-Store Support

You own the front-line customer experience at a high-volume Domino's franchise, handling phone and in-person orders, prepping food, and keeping the store running. You'll master the POS system and pizza oven while working alongside a tight-knit crew. This role demands speed, accuracy, and a smile, with paid training and growth potential.

Competitive salary
Communication SkillsMath AccuracyMonetary Change Handling+3 more