Customer Service Representative, Pizza & Phone Support
Overview
As a Customer Service Representative at a busy Domino's franchise, you will answer phones, greet customers, and prepare pizzas with speed and accuracy. You will work alongside a tight-knit crew in a high-volume store, mastering both front counter and makeline roles. You will own the customer experience from first ring to final slice, handling orders, payments, and concerns with a smile. This role suits someone who thrives on busy shifts and wants flexible hours in a fun workplace.
What You'll Do8
- 1Answer incoming calls within three rings, take orders accurately, and confirm details with customers using the POS system.
- 2Greet every customer who walks in, guide them through the menu, and recommend Domino's specialty pizzas, sides, and desserts.
- 3Prepare dough, sauce, cheese, and toppings on the makeline, building pizzas to Domino's exact specifications.
- 4Operate the oven, monitor bake times, and box completed pizzas for delivery or carryout without mistakes.
- 5Handle cash, credit, and mobile payments through the POS terminal, balance your drawer at shift end.
- 6Resolve customer complaints quickly, offering remakes or refunds following franchise policy.
- 7Keep the front counter, dining area, and restrooms clean, restock supplies, and assist with inventory counts.
- 8Collaborate with the shift lead and drivers to ensure orders leave on time, meeting the store's 30-minute delivery promise.
Requirements9
- 118+ years old to operate the oven and handle cash transactions.
- 2High school diploma or equivalent.
- 36+ months experience in customer service, retail, or food service preferred.
- 4Fluent in English, with strong verbal communication skills for phone and in-person orders.
- 5Able to stand for 7-10 hour shifts and lift up to 25 pounds of dough and supplies.
- 6Basic math skills to handle cash and calculate change.
- 7Willing to work evenings, weekends, and holidays, as business demands.
- 8Food handler's card or ServSafe certification within 30 days of hire.
- 9Reliable transportation to arrive at the store on time for scheduled shifts.
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