Customer Service Representative, Pizza & Phone Support
Overview
You answer phone calls and craft pizzas at a busy Domino's franchise. You own the front counter, phone lines, and food prep in a high-volume store. You work alongside a tight crew of 3-5 team members per shift. This role offers flexible hours, competitive pay, and a fast-paced environment where you build customer service skills.
What You'll Do9
- 1Answer incoming orders on the phone with a smile, confirm details, and upsell Domino's deals.
- 2Greet carryout customers, take payments, and hand over hot pizzas in under 2 minutes.
- 3Assemble pizzas on the makeline: stretch dough, add sauce, cheese, and toppings per Domino's specs.
- 4Operate the oven and track orders to meet Domino's delivery time targets.
- 5Keep the front counter, lobby, and restrooms spotless during your shift.
- 6Restock boxes, sodas, and ingredients to prep for the next rush.
- 7Handle customer complaints with a calm tone and escalate to the shift manager when needed.
- 8Follow food safety and hygiene standards at all times.
- 9Count cash drawer at shift start and end, reconciling to POS reports.
Requirements8
- 118+ years old or 16+ with a work permit
- 26+ months of customer service experience in retail, food service, or restaurant
- 3Ability to stand for 8+ hours and lift up to 25 pounds
- 4Basic math skills for cash handling and order totals
- 5Friendly and clear phone communication
- 6Team-oriented and able to multitask during rushes
- 7Valid food handler's card or ability to obtain within 30 days
- 8Flexible schedule including evenings, weekends, and holidays
Salary Insight
Salary not disclosed in listing
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