Domino's FranchiseVerified Source

Customer Service Representative, Pizza & Phone Support

Onsite · Charlotte, North Carolina
Posted August 12, 2026
payroll

Overview

You answer phone calls and craft pizzas at a busy Domino's franchise. You own the front counter, phone lines, and food prep in a high-volume store. You work alongside a tight crew of 3-5 team members per shift. This role offers flexible hours, competitive pay, and a fast-paced environment where you build customer service skills.

What You'll Do9

  • 1Answer incoming orders on the phone with a smile, confirm details, and upsell Domino's deals.
  • 2Greet carryout customers, take payments, and hand over hot pizzas in under 2 minutes.
  • 3Assemble pizzas on the makeline: stretch dough, add sauce, cheese, and toppings per Domino's specs.
  • 4Operate the oven and track orders to meet Domino's delivery time targets.
  • 5Keep the front counter, lobby, and restrooms spotless during your shift.
  • 6Restock boxes, sodas, and ingredients to prep for the next rush.
  • 7Handle customer complaints with a calm tone and escalate to the shift manager when needed.
  • 8Follow food safety and hygiene standards at all times.
  • 9Count cash drawer at shift start and end, reconciling to POS reports.

Requirements8

  • 118+ years old or 16+ with a work permit
  • 26+ months of customer service experience in retail, food service, or restaurant
  • 3Ability to stand for 8+ hours and lift up to 25 pounds
  • 4Basic math skills for cash handling and order totals
  • 5Friendly and clear phone communication
  • 6Team-oriented and able to multitask during rushes
  • 7Valid food handler's card or ability to obtain within 30 days
  • 8Flexible schedule including evenings, weekends, and holidays

Salary Insight

Salary not disclosed in listing

Location

Typeonsite
LocationCharlotte, North Carolina

Required Skills

answer the phonemake pizzas
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