Customer Service Rep, Pizza Delivery & Carryout
Overview
You own the front-of-store experience at a busy Domino's franchise, taking orders and managing carryout traffic with speed and accuracy. You handle the phone lines during peak hours, process orders through Point of Sale systems, and coordinate with the crew to get boxes out the door. You cross-train on pizza oven operations and opening/closing procedures, becoming a utility player in the store. This role suits someone who thrives on quick interactions and leaves every customer smiling. You'll join a tight-knit team that values hustle, hustle, and more hustle.
What You'll Do8
- 1Answer phone lines within two rings and take orders with POS speed and zero errors
- 2Greet carryout customers, confirm order details, and process payments through cash register
- 3Box hot pizzas straight from the pizza oven and stage them for delivery or pickup
- 4Upsell specialty pizzas and combo deals on every call to lift average ticket
- 5Keep the front counter and lobby spotless during your shift, wiping down order terminals
- 6Learn opening and closing checklists, including cash drawer reconciliation and equipment shutdown
- 7Support delivery drivers by sorting orders and loading hot bags during rush
- 8Jump into the makeline to prep dough and toppings when the line backs up
Requirements8
- 16+ months of customer service experience in retail or food service
- 2Clear spoken and written English for phone order accuracy
- 3Comfort with computer based order entry and touchscreen interfaces
- 4Ability to stand for 8-hour shifts and lift 25+ lbs of product
- 5Flexible schedule including evenings and weekends for peak hours
- 6Reliable transportation for occasional delivery runs if needed
- 7High school diploma or GED
- 8Willingness to cross-train on pizza oven and food prep stations
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