Customer Service Rep, Pizza Delivery & In-Store
Overview
Own the customer experience at a high-volume Domino's store, handling orders, payments, and pizza quality during peak hours. You'll work with a tight-knit crew of drivers and insiders, backed by Domino's training and systems. This role offers flexible shifts, both part-time and full-time, with a clear path to management and franchise ownership. Unlike other service jobs, you'll master the rush and grow with a brand that promotes from within.
What You'll Do8
- 1Greet customers in-store and on the phone, taking orders accurately and processing payments through the POS system.
- 2Assemble and box pizzas and sides during the rush, ensuring quality and speed to meet Domino's standards.
- 3Manage online and phone order queues, prioritizing tasks to keep service times low.
- 4Support drivers by staging deliveries and handling carryout orders, reducing wait times.
- 5Keep the front counter and lobby clean and stocked, following Domino's safety and sanitation guidelines.
- 6Resolve customer complaints with empathy, offering solutions within store policy.
- 7Learn all station roles, from dough to oven, to fill in where needed during peak shifts.
- 8Upsell sides and deals, boosting average ticket size without pressuring customers.
Requirements7
- 117+ years old (or meet state minimum) with a valid food handler's permit where required.
- 26+ months experience in customer service, retail, or the food service industry.
- 3Ability to stand for 6-8 hours and lift up to 25 lbs repeatedly.
- 4Strong verbal communication skills, able to handle high-pressure situations with a smile.
- 5Basic math skills for cash handling and order changes.
- 6Flexible availability, including evenings and weekends, for part-time or full-time shifts.
- 7Willingness to cross-train in pizza making and delivery if needed.
Salary Insight
Salary not disclosed in listing
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