Customer Service Representative, Pizza Delivery | Domino's
Overview
You will own the front-of-house experience at a Domino's store in Houston, Texas, handling phone and walk-in orders during high-volume evening shifts. Our team operates in a fast-paced environment where you'll work alongside delivery drivers and managers to ensure every order goes out hot and accurate. This role offers flexible part-time hours and a clear path to management, with many franchise owners starting as crew. What sets this apart is the direct impact you'll have on customer satisfaction and store growth from day one.
What You'll Do9
- 1Operate all store equipment including the pizza oven and POS system to prepare and process orders.
- 2Receive and process telephone orders, entering them accurately into the computer within 30 seconds.
- 3Stock ingredients from delivery area to storage, work area, and walk-in cooler, maintaining FIFO rotation.
- 4Prepare product by hand-tossing dough and assembling pizzas with toppings per recipe specifications.
- 5Take inventory daily and complete associated paperwork to track sales and usage.
- 6Clean equipment and facility daily, including wiping down work surfaces and sweeping floors.
- 7Handle monetary transactions, making correct change and counting cash at shift start and end.
- 8Assist with delivering pizzas when needed, using your own car or company vehicle.
- 9Provide friendly, efficient service to customers at the counter and over the phone, resolving issues promptly.
Requirements10
- 1Must be 15 years or older, 16+ preferred, with a valid work permit if under 18.
- 2Available to work Fridays and Saturdays from 5-8 p.m., plus additional shifts as needed.
- 3Ability to add, subtract, multiply, and divide accurately, and make correct monetary change.
- 4Verbal, writing, and telephone skills to take and process orders with clarity and speed.
- 5Eye-hand coordination to operate a computer keyboard or touch screen rapidly and accurately.
- 6Capability to lift up to 50 pounds and carry items like 30-pound sauce cans and trays of dough.
- 7Comfortable working in cramped quarters like the walk-in cooler and near hot surfaces up to 500 degrees.
- 8Tolerance for exposure to cornmeal dust, food odors, and varying temperatures from 36°F to 90°F+.
- 9Standing for long periods, bending, reaching, and performing repetitive tasks continuously.
- 10Ability to direct activities, work under stress, and meet strict quality standards.
Salary Insight
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