Customer Service Rep, Pizza Delivery Team Member
Overview
As a Customer Service Rep at Domino's Franchise in Dallas, Texas, you own the front-of-house experience, processing orders and serving customers in a fast-paced pizza environment. You'll work alongside a team of 5-10 crew members, reporting to the shift manager. This role is perfect for students or part-timers seeking flexible hours and a clear path to management roles, with many team members advancing to General Manager or franchise ownership.
What You'll Do8
- 1Operate POS and order entry systems, entering orders via computer keyboard or touch screen within 30 seconds per order.
- 2Process telephone orders using headset and telephone systems, ensuring accuracy and speed during peak hours.
- 3Stock ingredients from delivery area to storage, work area, and walk-in cooler, maintaining 5S standards.
- 4Prepare and assemble pizza products according to Domino's quality standards, including dough shaping and topping application.
- 5Maintain cleanliness of equipment and facility, scheduling daily deep-cleaning tasks to meet food safety guidelines.
- 6Manage inventory by counting supplies and completing paperwork for stock replenishment, improving accuracy by 20% in first quarter.
- 7Handle cash and make correct change, balancing till at end of shift to within $1 discrepancy.
- 8Assist in training new team members on POS and food prep procedures, reducing onboarding time by 15%.
Requirements7
- 116+ years old, with legal ability to work in the US.
- 2Ability to add, subtract, multiply, and divide accurately, using a calculator for cash handling.
- 3Verbal and written communication skills to process orders over the phone and in person, with clear telephone etiquette.
- 4Fine motor coordination for precise movements, including typing on a keyboard and touch screen faster than 40 WPM.
- 5Physical stamina to stand for 8-hour shifts, lift 50 lbs cases, and tolerate 35°-90°F temperature changes.
- 6Basic computer literacy, including POS system navigation with no prior experience, training provided.
- 7Flexibility to work evenings, weekends, and holidays as scheduled, with overtime potential.
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