Customer Service Representative, Parking & Airport Operations
Overview
Customer Service Representative at a Mesa Gateway Airport parking facility, handling high-volume inquiries for customers, guests, and internal teams at a busy location. You will work in a fast-paced environment, ensuring accurate data entry, professional communication, and consistent service quality. This role blends customer interaction with system navigation and process execution to protect our brand and drive satisfaction. The team collaborates across branches and locations, delivering reliable parking experiences on a tight schedule.
What You'll Do10
- 1Build and manage customer interactions across phone, email, and written channels to ensure high-quality service and issue resolution
- 2Design and execute processes for account setup, maintenance, and web-based platform navigation to reduce friction
- 3Lead data entry and CRM maintenance with precise payment details and notes to support accurate records
- 4Ship customer transactions including sign-ups, updates, and cancellations with timely processing
- 5Own after-call documentation and SLA adherence to maintain traceability and performance metrics
- 6Scale operations by coordinating work orders, meter outage reports, and documentation uploads
- 7Drive policy adherence and information accuracy across policies, workflows, and product updates
- 8Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism
- 9Debug customer concerns and coordinate with teammates to resolve complex issues
- 10Deliver consistent service experiences that support customer retention and satisfaction
Requirements6
- 1High School Diploma or GED equivalent
- 2Minimum 1 year of customer service experience in a high-volume environment
- 3Must be at least 18 years of age
- 4Must pass a background check per company policy and law
- 5Authorized to work in the United States and able to provide eligibility documentation
- 6Reimagined Parking participates in the E‑Verify program to confirm employment eligibility
Salary Insight
$33k per year
Location
Required Skills
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