Customer Service Representative, Mortgage Support & Call Center Role in Phoenix
Overview
Own mortgage customer service at scale within a fast paced inbound outbound call center. You will help homeowners with payments escrow accounts and account questions while documenting interactions in internal systems. This contract to hire role offers long term growth and on site teamwork in Phoenix AZ. Be part of a team that values problem solving and customer satisfaction and gain a pathway into the mortgage industry.
What You'll Do7
- 1Build relationships with homeowners over inbound and outbound calls to resolve mortgage related inquiries
- 2Handle payments escrow questions payoff requests and website access ensuring accurate documentation in internal systems
- 3Escalate complex issues to the appropriate departments and follow up until resolution
- 4Refer eligible customers to the refinancing team when applicable to support financial goals
- 5Meet quality customer satisfaction and attendance targets while adhering to servicing guidelines
- 6Contribute feedback on systems processes and workflows to improve the customer experience
- 7Support training and knowledge sharing to improve team performance
Requirements5
- 12-3 years of recent experience in a contact center with high volumes of inbound and outbound calls
- 2No employment gaps greater than one year
- 3High school diploma or equivalent
- 4At least 1 full year in each role listed on resume
- 5Ability to clearly explain any resume gaps or transitions
Salary Insight
$40 - $42k per year
Location
Required Skills
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