Customer Service Associate, Call Center & Collections
Overview
The role owns customer inquiries across multiple channels at a high level of service and accuracy. You will handle account questions, product details, and issue resolution for a Phoenix, onsite contract position. You will document interactions and escalate complex problems to the right teams. This position emphasizes a customer-first approach and clear communication.
What You'll Do5
- 1Build responses to customer inquiries via phone, email, and other channels with timely and accurate information
- 2Resolve customer concerns and identify solutions that preserve account satisfaction
- 3Document interactions and update records in internal systems for traceability
- 4Escalate complex issues to appropriate teams to ensure timely resolution
- 5Maintain professionalism and a customer-first mindset in all customer interactions
Requirements5
- 1High school diploma or equivalent
- 21 year of call center experience or related customer service experience
- 3Strong verbal and written communication skills
- 4Spanish language ability is a plus
- 5Onsite in Phoenix, AZ and able to work up to $19 per hour
Salary Insight
$19k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Jackson Hewitt - 2628
VerifiedCustomer Service Associate Phoenix, Onsite & Flexible Scheduling
Own the front line experience for clients during the 2027 tax season in Phoenix. Support the client journey from greeting to appointment flow, while handling confidential data and maintaining a welcoming office. Work closely with tax professionals to ensure smooth operations and timely service. This role stands out from typical retail roles through tax-specific training and the chance for advancement within a franchise network.
Western Union
VerifiedBilingual Part-Time Retail Sales & Customer Service Associate, Phoenix
Own bilingual guest services and cash handling for a weekend-strong, in-person retail role at a global payments company. You will support customer transactions, drive store standards, and participate in local marketing to grow brand awareness. This position is grounded in in-person collaboration and financial accuracy within a team that values community engagement and development opportunities. What makes this role unique is the blend of frontline customer service with financial transactions and local community outreach.
Progressive Leasing
VerifiedBilingual Remote Collections Agent, FinTech & Call Center
Own the customer journey for collections in a bilingual remote role within 60 miles of Glendale AZ. Youll handle inbound and outbound calls to recover past due accounts at scale, supporting customers in Spanish and English. Be part of a collaborative team in a growing fintech subsidiary with strong growth and a culture focused on opportunity and development. This role offers virtual training, flexible shifts, and a performance-based monthly bonus.
Robert Half
VerifiedCustomer Experience Specialist Bilingual Spanish
Nonprofit seeks bilingual Spanish Customer Service Representative to deliver compassionate support in mission-driven setting. Ideal candidate builds relationships and ensures positive experiences through phone email and in-person interactions. After six months transition to hybrid schedule with three remote days and two onsite days weekly.
Lotus Executives
VerifiedCustomer Service Representative, Bilingual Support
You own the customer experience for a high-volume retail brand in Dallas, TX. You answer calls and emails, resolve complaints, and spot upsell chances. You work with a support team that shares a single CRM and tracks every interaction. This role stands out for its clear growth path into senior support or team lead roles, plus full benefits from day one.
TEKsystems
VerifiedCustomer Service Representative, Mortgage Support & Call Center Role in Phoenix
Own mortgage customer service at scale within a fast paced inbound outbound call center. You will help homeowners with payments escrow accounts and account questions while documenting interactions in internal systems. This contract to hire role offers long term growth and on site teamwork in Phoenix AZ. Be part of a team that values problem solving and customer satisfaction and gain a pathway into the mortgage industry.