Customer Service Associate Phoenix, Onsite & Flexible Scheduling
Overview
Own the front line experience for clients during the 2027 tax season in Phoenix. Support the client journey from greeting to appointment flow, while handling confidential data and maintaining a welcoming office. Work closely with tax professionals to ensure smooth operations and timely service. This role stands out from typical retail roles through tax-specific training and the chance for advancement within a franchise network.
What You'll Do5
- 1Build a welcoming client experience and greet customers professionally
- 2Schedule Tax Preparer appointments and coordinate client flow through the process
- 3Input sensitive tax data and documents into proprietary software with accuracy
- 4Answer phones, resolve client issues, and maintain a responsive, high-quality service standard
- 5Assist in maintaining a clean, organized workplace and support general office duties
Requirements5
- 12+ years customer service experience
- 2High School diploma or equivalent
- 3Excellent communication and interpersonal skills
- 4Ability to work in a fast-paced high-volume retail environment
- 5Basic computer knowledge and troubleshooting ability
Salary Insight
$15k per year
Location
Required Skills
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