Customer Service Representative, Financial Services & Cash Handling
Overview
As an Assistant Store Manager, you own the customer experience at the front line of Check N Go, Allied Cash Advance, or Cash Store. You will serve and educate customers on a full product portfolio, manage cash operations, and ensure regulatory compliance. Backed by a supportive store team and district leadership, you will handle daily transactions, balance cash drawers, and resolve customer issues. This role offers hands-on experience in financial services with a clear path to store management.
What You'll Do8
- 1Serve and educate customers on the product portfolio by presenting all options that meet their needs.
- 2Resolve customer issues directly, or escalate to the store manager, DDO, or corporate office when needed.
- 3Answer telephone inquiries about products, applications, and requests.
- 4Make outbound sales, courtesy, and collection calls per federal regulations and store procedures.
- 5Handle and count currency, cash, and coins, including managing a cash drawer and making bank deposits.
- 6Balance individual batch receipts with store sales reports and resolve over/short discrepancies.
- 7Verify customer information and process transactions for loans, check cashing, and Net Spend.
- 8Complete compliance trainings and quarterly I Agree acknowledgments on time.
Requirements8
- 1High school diploma, GED, or equivalent experience.
- 21+ years in sales, customer service, or cash handling preferred.
- 3Strong customer service and active listening skills.
- 4Proficient in Microsoft Office.
- 5Ability to multitask and prioritize in an autonomous environment.
- 6Valid driver's license, reliable personal vehicle, and auto insurance.
- 7Ability to lift up to 50 lbs with or without accommodation.
- 8Flexibility to travel to all district stores and work assigned shifts.
Salary Insight
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