Customer Service Representative, Domino's Pizza
Overview
Own the front-line customer experience at a busy Domino's franchise location in San Francisco. Handle orders, resolve issues, and keep the counter running smoothly during peak hours. Work alongside a tight-knit team to hit service goals and keep every customer coming back. This role suits someone who thrives on speed and accuracy, with room to grow into shift lead.
What You'll Do8
- 1Greet customers and take orders over the phone and in person, confirming details with Domino's POS systems.
- 2Process payments, handle cash, and balance the register at shift end.
- 3Resolve customer complaints about orders or delivery times with a calm, solution-first approach.
- 4Coordinate with drivers and insiders to ensure orders leave on time and correct.
- 5Maintain a clean, organized front counter and lobby, restocking supplies as needed.
- 6Upsell sides and deals to increase average ticket size.
- 7Communicate order status and wait times clearly to customers during high-volume rushes.
- 8Assist with light food prep and box assembly during peak periods.
Requirements6
- 11+ years in customer service, preferably in fast food or retail.
- 2Ability to stand for 8-hour shifts and lift up to 25 lbs.
- 3Basic math skills for cash handling and order totals.
- 4Fluent in English; bilingual a plus.
- 5Comfortable working evenings, weekends, and holidays.
- 6Demonstrated teamwork skills with a positive attitude.
Salary Insight
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