Customer Service Rep, Domino's Pizza San Jose
Overview
You own the front counter and phone lines at a high-volume Domino's location in San Jose. You handle 50+ customer interactions per shift, from order placement to complaint resolution. You work alongside a tight crew of 8-10 team members, coordinating with drivers and insiders on every order. This role rewards a calm head and a sense of urgency, with room to grow into shift lead.
What You'll Do8
- 1Take customer orders over the phone and at the counter using the POS system and online ordering portal
- 2Resolve customer complaints about order accuracy or delivery time, offering replacements or refunds per store policy
- 3Coordinate with the make line and oven tenders to ensure orders go out on time
- 4Manage incoming orders during peak hours, prioritizing delivery and carryout queues
- 5Process cash and card payments, balancing the register at shift end
- 6Communicate order updates to customers waiting, especially during high-volume rushes
- 7Maintain a clean and organized front counter and lobby, restocking menus and supplies
- 8Assist with light food prep and boxing when needed, following safety and hygiene standards
Requirements7
- 11+ year of customer service experience in a fast-food or retail setting
- 26+ months of cash handling experience, including POS transactions
- 3Ability to work under pressure, handling 3-4 tasks simultaneously during rush
- 4Strong verbal communication skills in English; bilingual Spanish a plus
- 5Basic math skills for order totals and change calculations
- 6Availability to work evenings, weekends, and holidays
- 7Must be at least 18 years of age (for insurance purposes)
Salary Insight
Salary not disclosed in listing
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