Customer Service Rep(08290) - Domino's Franchise San Jose CA
Overview
Own high volume customer interactions at a busy Domino's location. Deliver exceptional service while meeting aggressive performance targets. Collaborate with cross functional teams to exceed expectations.
What You'll Do9
- 1Build strong relationships with customers through friendly communication and active listening
- 2Design and execute outreach campaigns using HubSpot and Mailchimp
- 3Lead daily briefings with shift staff to align on goals and priorities
- 4Ship orders accurately and resolve issues promptly using POS systems
- 5Analyze call center metrics and provide actionable insights to management
- 6Drive process improvements that increase order accuracy by 15%
- 7Mentor new hires on brand standards and service excellence
- 8Debug technical problems with ordering platforms and escalate critical issues
- 9Scale training programs to improve team performance during peak periods
Requirements9
- 15+ years retail customer service experience
- 23-5 seasons managing large teams
- 3Bilingual English and Spanish proficiency required
- 4AWS Certified solutions architect certification preferred
- 5CPC Card marketing certification mandatory
- 6Python scripting experience beneficial
- 7React development background advantageous
- 8Kubernetes deployment knowledge helpful
- 9Proven ability to thrive in fast paced environment
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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