Customer Service Representative, Custom Apparel & Printing
Overview
You will own customer interactions at Getfastshirt.com, a leader in custom apparel and commercial printing. You will handle phone, email, and chat inquiries, resolve order issues, and support sales. You will work with a collaborative team in an onsite retail location in Atlanta, using CRM and data entry tools to keep client records accurate. This role is ideal for a service-focused professional who wants to grow in a fast-paced printing industry.
What You'll Do6
- 1Resolve customer inquiries via phone, email, and chat within the first 30 days, ensuring satisfaction
- 2Explain printing options, including embroidery, DTF, and screen printing, to guide purchase decisions
- 3Enter order and client data into CRM and spreadsheets with 99% accuracy
- 4Identify upselling opportunities for promotional products and commercial print services
- 5Collaborate with team members to streamline order workflows and reduce resolution time
- 6Maintain a tidy, organized retail space to support fast turnaround and efficiency
Requirements8
- 11+ years in customer service or client services
- 2High school diploma or equivalent
- 3Proficient in typing and data entry with attention to detail
- 4Strong communication skills in English
- 5Ability to analyze customer needs and provide effective solutions
- 6Friendly demeanor with commitment to high-quality service
- 7Basic sales skills or experience is a plus
- 8Apparel or printing experience a plus
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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