Customer Service Representative Print Experience Required
Overview
Thomas Printworks seeks a fast learner with a positive attitude for a Customer Service Representative role. The ideal candidate will be efficient multitasker who communicates professionally. This position is based in Phoenix Arizona. The role differs by focusing on print production processes and client interactions.
What You'll Do9
- 1Serve as primary point of contact for customers and sales during print production
- 2Review job specifications to determine efficient production methods
- 3Create detailed job tickets with materials production plans timelines and pricing
- 4Coordinate with production prepress mailing and shipping teams to meet deadlines
- 5Monitor jobs to maintain accuracy quality and on-time delivery
- 6Communicate job status updates including proofs approvals revisions due dates and delivery methods
- 7Negotiate timelines based on production capacity and customer requirements
- 8Prepare final billing documentation ensuring proper charge recording
- 9Make informed decisions to keep projects moving efficiently
Requirements10
- 1High School Diploma or GED required
- 2Prior print industry experience preferred
- 3Background in print coordination production planning or project management
- 4Working knowledge of print production methods materials and estimating
- 5Proficiency in Adobe Creative Suite InDesign Illustrator Photoshop
- 6Strong Microsoft Office skills
- 7Excellent communication and customer service abilities
- 8Highly organized with strong attention to detail
- 9Ability to manage multiple projects simultaneously in deadline driven environment
- 10Strong problem solving skills and sound judgment
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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