Customer Service Rep, Pizza & Store Operations
Overview
You will own customer service and pizza making at a busy Domino's franchise in New York, serving up to hundreds of customers daily. You will operate POS technology to take orders, handle payments, and ensure accurate delivery. You will work alongside a tight-knit team, mentored by managers who started as drivers and pizza makers. This role offers flexible scheduling, overtime, and clear paths to store leadership. You will take pride in making our delicious food with consistency and care, in a safe and stable environment.
What You'll Do8
- 1Greet every customer warmly, take orders accurately via POS system, and confirm payment details within 90 days.
- 2Make pizzas and other menu items to Domino's exact specifications, ensuring quality and food safety standards.
- 3Operate store technology for order entry, tracking, and communication with the kitchen and delivery drivers.
- 4Maintain a clean and safe work environment, following all food safety and team member safety protocols.
- 5Assist with store operations, including inventory, stocking, and opening or closing duties as needed.
- 6Handle customer inquiries and resolve complaints quickly, turning issues into positive experiences.
- 7Support delivery drivers by coordinating orders and ensuring timely dispatch.
- 8Communicate clearly with team members to keep the store running smoothly during peak hours.
Requirements8
- 118+ years old per minimum job requirements.
- 2Demonstrate ability to maintain food and team member safety.
- 3Excellent customer service skills with a friendly and professional demeanor.
- 4Ability to operate store technology including POS systems and order management tools.
- 5Ability to assist with store operations, including cash handling and inventory.
- 6Willingness to learn pizza making and follow Domino's recipes exactly.
- 7Flexible schedule including evenings, weekends, and holidays as needed.
- 8Previous customer service or food service experience is a plus.
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