Customer Service Rep - Domino's Pizza Washington DC
Overview
You will own the front-line customer experience at a busy Domino's franchise in Washington, DC, taking orders, handling cash, and making pizzas. You'll join a tight-knit team that values speed and accuracy during peak hours. This role offers a clear path to management and franchise ownership, with hands-on training from day one. If you want a job that's fun and fast, this is it.
What You'll Do10
- 1Take customer orders over the phone and in person, entering them accurately into the POS system.
- 2Handle cash transactions and make correct change, balancing your drawer at the end of each shift.
- 3Upsell menu items to increase average order value, suggesting sides and desserts.
- 4Prepare Domino's pizzas and other products following exact recipes and portion controls.
- 5Maintain hygiene and food safety standards, including proper handwashing and glove use.
- 6Operate kitchen equipment like ovens and slicers safely and efficiently.
- 7Stock ingredients from delivery area to storage, walk-in cooler, and work area.
- 8Clean equipment and facility daily, including sweeping, mopping, and wiping surfaces.
- 9Complete inventory counts and associated paperwork as scheduled.
- 10Communicate clearly with customers and coworkers to ensure order accuracy and resolve issues.
Requirements10
- 11+ year of customer service experience in a fast-paced environment.
- 2Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
- 3Strong verbal and written communication skills for phone and in-person order processing.
- 4Basic computer skills, including keyboard and touch screen entry.
- 5Ability to stand for most of the shift, walk short distances, and lift up to 50 pounds.
- 6Comfortable working in varying temperatures, from 36°F cooler to 90°F+ work areas.
- 7Willingness to work flexible hours, including evenings, weekends, and holidays.
- 8Must be at least 16 years old to comply with child labor laws.
- 9Positive attitude and ability to work under stress during rush periods.
- 10Ability to follow written instructions and maintain strict quality standards.
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