Customer Service Rep, Domino's Pizza
Overview
You will own the front-line customer experience at a busy Domino's location, handling phone orders, operating the POS system, and preparing food to spec. You'll work with a tight team to hit 3-5 minute service targets during peak hours. Shift leaders and managers provide real-time coaching. This role sharpens speed, accuracy, and communication skills in a high-volume environment.
What You'll Do8
- 1Operate all kitchen equipment, including ovens, slicers, and mixers, to prepare dough and toppings.
- 2Stock ingredients from delivery to storage and walk-in cooler, cycling first-in-first-out to reduce waste.
- 3Prepare products exactly to Domino's recipe standards, portioning and arranging each item.
- 4Receive and process telephone orders, entering them into the POS touchscreen within 90 seconds.
- 5Take full inventory counts daily, recording usage and waste, and complete paperwork for manager review.
- 6Clean the entire facility daily, including ovens, counters, and bathrooms, to health code standards.
- 7Reconcile the cash drawer at shift end, balancing till totals against POS reports.
- 8Suggest additional items during order taking, increasing average ticket size by 5%.
Requirements9
- 1One year of customer service or cashier experience, ideally in fast food or retail.
- 2High school diploma or equivalent, with basic math skills for change-making and inventory counting.
- 3Typing speed of 30 WPM and comfort with touchscreen and keyboard order entry.
- 4Ability to stand for 8-hour shifts and lift 50 pounds repeatedly.
- 5Clear verbal and written communication in English to take orders and relay instructions.
- 6Weekend and evening availability, including holidays, as store hours require.
- 7Must pass background check and comply with Domino's uniform and grooming standards.
- 8Motor coordination for rapid, precise hand movements during prep and packing.
- 9Ability to follow written and verbal instructions for recipes and safety checks.
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