Customer Service Rep, Domino's Pizza
Overview
You own the customer experience at a busy Domino's store, handling every order from phone call to handoff. You manage the front counter, process payments, and keep orders moving through the workflow. You work side-by-side with the crew, keeping the store spotless and stocked. This role builds your speed and accuracy in a high-volume environment.
What You'll Do8
- 1Operate all POS equipment and touch screen ordering systems to enter orders accurately.
- 2Stock ingredients from delivery area to storage, work area, and walk-in cooler.
- 3Prepare product including pizza, sides, and drinks to Domino's specifications.
- 4Receive and process telephone orders with clear communication and correct order entry.
- 5Take inventory and complete associated paperwork for daily counts and restocking.
- 6Clean equipment and facility daily, including counters, floors, and restrooms.
- 7Handle cash and make correct change using a calculator or POS system.
- 8Assist with outside tasks like trash removal, adapting to varying weather conditions.
Requirements8
- 11+ years in customer service or food service, ideally in a high-volume environment.
- 2Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
- 3Verbal, writing, and telephone skills to take and process orders with clarity.
- 4Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements.
- 5Ability to enter orders using a computer keyboard or touch screen.
- 6Comfort working in varying temperatures, from 36°F in cooler to 90°F+ in work areas, with sudden changes.
- 7Ability to handle exposure to food odors, cornmeal dust, and cramped quarters.
- 8Must be aware of hot surfaces and tools up to 500°F, sharp edges, and moving mechanical parts.
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