Customer Service Rep, Domino's Pizza Boston
Overview
You will own the front counter and phone lines at a high-volume Domino's store in Boston, taking orders and managing the rush. You will work with a tight-knit crew of Assistant Managers and General Managers who started in your role. This job gives you flexible hours for school or a second job, with a clear path to Shift Lead, Assistant Manager, and General Manager positions.
What You'll Do9
- 1Take customer orders over the phone and at the counter during peak hours, entering them accurately into the POS system to keep the line moving.
- 2Greet every customer with a smile, answer questions about pizza varieties and sides, and upsell deals to boost ticket size during the first 90 days.
- 3Handle cash and card payments, process refunds, and balance your drawer at the end of each shift to maintain 99% accuracy.
- 4Pack orders for delivery and carryout, checking each box for the right toppings and sides before it leaves the store.
- 5Resolve customer complaints quickly, offering a free dessert or discount to turn a bad experience around.
- 6Keep the front counter, dining area, and restrooms spotless, restocking napkins, straws, and condiment packets before the rush.
- 7Assist the makeline team by folding boxes, stocking dough trays, and filling sauce containers when orders spike.
- 8Train new hires on the POS system and Domino's customer service standards during your second month.
- 9Support delivery drivers by checking order accuracy and handing out heat bags as they head out the door.
Requirements8
- 11+ year of customer service experience in retail or food service, handling high-volume interactions.
- 2High school diploma or equivalent, with basic math skills for cash handling.
- 3Ability to stand for 4-6 hours at a time and lift up to 25 pounds (e.g., pizza boxes, dough trays).
- 4Strong verbal communication in English to take orders clearly on the phone and in person.
- 5Flexible availability including weekends, evenings, and holidays; part-time and full-time shifts available.
- 6Must be 18+ years old due to cash handling and store policy.
- 7Food safety certification preferred (ServSafe or Local Food Handler) but not required.
- 8Basic computer skills for POS order entry and digital payment systems.
Salary Insight
Salary not disclosed in listing
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