Customer Service Rep at Domino's Pizza - Boston
Overview
You handle orders at a busy Domino's store in Boston, managing the rush from opening to close. You take phone and walk-in orders, handle payments, and keep the front counter running smoothly. You work alongside a tight team of insiders and drivers, all pushing to beat the rush. This role suits someone with personality and hustle, ready to grow into management or a franchise owner. You get shifts that flex around school or a second job.
What You'll Do8
- 1Take customer orders by phone and in person, entering them into the POS system with accuracy.
- 2Assist with pizza assembly and boxing during peak hours, helping the makeline keep pace.
- 3Process cash and card payments, giving correct change and receipts.
- 4Answer customer questions about menu items, delivery times, and store policies.
- 5Handle order pickups and maintain the front counter area, wiping down and restocking.
- 6Support the delivery team by confirming orders and routing drivers during busy shifts.
- 7Learn opening and closing procedures, including cash drawer reconciliation.
- 8Follow food safety and hygiene standards, from hand washing to proper storage.
Requirements8
- 10-2 years in fast-food or retail customer service, but a positive attitude is key.
- 2Ability to stand for long shifts and move quickly during the rush.
- 3Basic math skills for cash handling and order totals.
- 4Clear communication in English for phone and in-person interactions.
- 5Willingness to work nights, weekends, and holidays when the store is busiest.
- 6Reliable transportation or ability to walk to the 64 Staniford Street location.
- 7Be able to lift and carry up to 25 pounds, like a full pizza bag.
- 8Ready to handle multiple orders at once without losing your cool.
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