Customer Service Rep, Domino's Pizza (Boston)
Overview
You'll own the front counter and phone lines at Domino's, taking orders and ensuring every customer gets their pizza hot and on time. You'll work with Point of Sale systems and Digital Ordering platforms to manage a high-volume flow during peak hours. The role is part of a tight-knit store team led by a General Manager, with clear paths to shift lead and management. You'll start during training shifts, learning store procedures and customer service standards, then own solo shifts. This is a chance to build real-world people skills in a fast-moving retail environment.
What You'll Do9
- 1Take customer orders in person and over the phone, entering them accurately into the POS system.
- 2Handle cash and card payments, balancing the register at the end of each shift.
- 3Answer customer questions about menu items, promotions, and delivery times with a friendly attitude.
- 4Up-sell and cross-sell menu items to increase average order value.
- 5Pack orders for delivery and carryout, checking for accuracy and completeness.
- 6Resolve customer complaints promptly, offering solutions like remakes or discounts to ensure satisfaction.
- 7Keep the front counter and lobby clean and stocked with napkins, utensils, and menus.
- 8Follow food safety and sanitation guidelines when handling products and surfaces.
- 9Support delivery drivers by coordinating order handoffs and managing dispatch during peak times.
Requirements7
- 11+ year of customer service experience in retail, food service, or a similar role.
- 2Ability to stand for 4-8 hour shifts and lift up to 25 pounds.
- 3High school diploma or equivalent.
- 4Basic math skills for cash handling and order totals.
- 5Willingness to work nights, weekends, and holidays as needed.
- 6Own reliable transportation for potential delivery shifts (bike or car).
- 7ServSafe certification is a plus but not required for hire.
Salary Insight
Salary not disclosed in listing
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