Customer Service Rep at Domino's Pizza Houston
Overview
You own the front line of our Houston store, greeting every caller and shaping their Domino's experience. This role puts you at the center of our pizza operation, where your professionalism keeps orders flowing and customers satisfied. You'll join the MAC Pizza family, Texas's largest Domino's franchise, with stores across central and southeast Texas. We back you with full training on our computer system, flexible hours, and real paths to grow within the company.
What You'll Do10
- 1Answer every inbound call with a warm, professional greeting, setting the tone for the customer's order.
- 2Take pizza orders accurately using our computer system, confirming details and processing payments.
- 3Resolve customer questions and concerns on the spot, turning potential issues into repeat business.
- 4Coordinate with the in-store team to ensure orders are prepared and dispatched on time.
- 5Upsell menu items and specials to increase average order value without pressure.
- 6Maintain a clean and organized front counter area, ready for the next customer.
- 7Follow cash handling procedures for every transaction, keeping your drawer accurate.
- 8Assist with light food prep or packing during peak hours to keep the line moving.
- 9Participate in team huddles to stay updated on promotions and store goals.
- 10Log customer feedback into our system to help improve service quality.
Requirements8
- 11+ year of customer service experience, ideally in a fast-casual restaurant or retail environment.
- 2A smiling face and a great attitude, with a positive tone that carries over the phone.
- 3Ability to operate a POS system and learn our proprietary ordering software quickly.
- 4Strong verbal communication skills, including active listening and clear speaking.
- 5Basic math skills for cash handling and order totals.
- 6Availability to work flexible hours, including evenings, weekends, and holidays.
- 7Ability to stand for extended periods and lift up to 25 pounds.
- 8Must be at least 16 years old to comply with labor laws.
Salary Insight
Salary not disclosed in listing
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