Customer Service Rep at Domino's Pizza, Denver CO
Overview
You own the customer experience at a high-volume Domino's store in Denver, Colorado. You answer phones, assist carryout customers, and ensure every order is accurate, fast, and courteous. You work with a small team to keep the store running smoothly during peak hours. This role stands out because it demands adherence to strict operational standards, including cash handling and safety protocols, that directly impact customer satisfaction and store reputation.
What You'll Do11
- 1Answer phones and assist carryout customers politely and courteously, knowing the menu fully.
- 2Demonstrate customer WOW steps: apologize, give them what they want, and give them something extra.
- 3Count pepperoni and ham on every order every day, regardless of topping amount. Do not clear pizzas before they are ready for the oven.
- 4Carry exactly $1 in coin change on every delivery and say, “Let me get your change” on every order.
- 5Keep driver vehicles neat and clean at all times while working.
- 6Follow cash handling rules: never carry more than $20 on the clock, including personal money.
- 7Wash hands before making products and follow proper procedures for all products.
- 8Repeat every order for accuracy and confirm the name and address.
- 9Never carry a pocket knife or any weapon while working.
- 10Complete the Safe Delivery CBT training.
- 11Do not route or check in drivers early from delivery.
Requirements6
- 11+ years in customer service or food service, preferably in a fast-paced environment.
- 2Strong verbal communication skills in English.
- 3Ability to stand for long periods and lift up to 25 lbs.
- 4Valid driver's license and reliable transportation for deliveries.
- 5Must be at least 18 years old.
- 6Ability to follow strict protocols for cash handling and food safety.
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