Customer Service Rep at Domino's Pizza
Overview
As a Customer Service Rep at Domino's Pizza, you will own front-of-house operations and delivery support at our 365 N. Telluride location. You will handle phone and carryout orders, ensure product accuracy, and uphold our service standards. Working with a tight-knit team, you'll deliver the WOW experience: apologize, give them what they want, and give them something extra. This role demands precision and adherence to operational protocols, making you the reliable face of our brand.
What You'll Do9
- 1Answer phone calls and assist carryout customers with a polite, courteous, and knowledgeable manner, handling menu questions and order inputs.
- 2Repeat every order back for accuracy, confirming the customer's name and address before finalizing.
- 3Count pepperoni and ham on every order daily, no matter the topping amount, to ensure correctness.
- 4Verify each order is ready for the oven before clearing, following proper product procedures.
- 5Maintain a neat personal appearance that matches the standard Domino's image, including clean driver vehicles.
- 6Carry exactly $1 in coin change on every delivery and say 'Let me get your change' with no exceptions.
- 7Adhere to cash handling rules: never carry more than $20 on the clock, including personal money, and avoid carrying pocket knives or any weapons.
- 8Complete the Safe Delivery CBT before any delivery shift, and ensure you are not routed or checked in early from deliveries.
- 9Wash hands before handling any pizza products to maintain food safety standards.
Requirements10
- 1High school diploma or GED preferred, with basic math skills for cash handling.
- 21+ year of customer service experience, preferably in food service or retail.
- 3Ability to stand for extended periods and lift up to 25 lbs.
- 4Valid driver's license and reliable vehicle with a clean driving record for deliveries.
- 5Fluency in English for clear communication with customers and team members.
- 6Availability to work evenings, weekends, and holidays as scheduled.
- 7Commitment to following all operational procedures, including the WOW steps and cash handling limits.
- 8Completion of the Safe Delivery CBT training within the first week of employment.
- 9Ability to work in a fast-paced environment while maintaining accuracy and a positive attitude.
- 10Must be at least 18 years old to meet company policy for delivery drivers.
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