Customer Service Rep, Domino's Pizza Denver
Overview
As a Customer Service Rep at Domino's Pizza, you own the front-line experience for every carryout and delivery order. You handle phones, greet customers, and ensure order accuracy from a busy Denver store. You'll work with a tight-knit team to maintain WOW service standards and keep operations moving. This role demands strict adherence to food safety and cash handling protocols, setting you up for growth in the Domino's franchise system.
What You'll Do9
- 1Answer incoming calls and assist carryout customers with a polite and courteous manner, applying WOW steps: apologize, give them what they want, give them something extra.
- 2Accurately count pepperoni and ham on every order, regardless of topping amount, before baking.
- 3Confirm every order by repeating it back and verifying the customer's name and address for accuracy.
- 4Maintain a perfect image according to Domino's standards, including clean uniform and grooming.
- 5Follow cash handling rules: drivers carry no more than $20 on the clock, and must have $1 in coin change for each delivery.
- 6Say "Let me get your change" on every delivery, without exception, and never clear pizzas before they enter the oven.
- 7Keep driver vehicles neat and clean to maintain a positive brand image while on deliveries.
- 8Complete Safe Delivery CBT training and comply with all food safety protocols, including hand washing before making products.
- 9Adhere to no-weapon policy: no pocket knives or any weapons while working.
Requirements7
- 10-1+ years in customer service or food service, or willingness to learn.
- 2Ability to stand for extended periods and lift up to 25 lbs.
- 3Must be at least 18 years old for driving positions.
- 4Valid driver's license and reliable vehicle for delivery roles.
- 5Basic math skills for cash handling and order accuracy.
- 6Ability to work flexible hours, including evenings and weekends.
- 7Strong communication skills to greet customers and repeat orders clearly.
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