Customer Service Manager Stop & Shop
Overview
Seeking a driven leader to head Customer Service departments at Stop & Shop. You will drive community impact operational excellence and financial success while fostering inclusive cultures. This role blends strategic vision with hands-on management to elevate customer experiences.
What You'll Do16
- 1Oversee daily operations of Front End Online Pick-up and Cash Office departments
- 2Ensure sales and profit targets are consistently met
- 3Maintain sanitation and safety compliance
- 4Lead recruitment hiring and orientation of team members
- 5Monitor performance and develop growth plans for associates
- 6Foster diversity and inclusion within teams
- 7Address employee issues promptly and effectively
- 8Cultivate exceptional customer service standards
- 9Analyze performance metrics to identify optimization opportunities
- 10Manage departmental budgets to achieve profitability
- 11Conduct safety audits and provide training
- 12Engage with local communities through events and partnerships
- 13Coordinate charitable initiatives aligned with company mission
- 14Drive process improvements to enhance operational efficiency
- 15Maintain clean safe work environments
- 16Build relationships with stakeholders and community organizations
Requirements11
- 11-3 years supervisory experience in retail grocery with Customer Service department knowledge
- 2Bachelor's degree in Business Administration Retail Management or related field
- 3Strong communication and influence skills across functions
- 4Excellent multitasking and prioritization abilities
- 5Proven leadership and management capabilities
- 6Demonstrated customer service excellence
- 7Creative problem solving and strategic thinking skills
- 8Effective organizational and time management abilities
- 9Flexible availability including weekends and holidays
- 10Commitment to diversity celebration and inclusive practices
- 11Ability to thrive in fast-paced retail environment
Salary Insight
$65 - $97k per year
Location
Required Skills
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