Customer Service Coordinator GLS
Overview
The Customer Service Coordinator at GLS will ensure positive customer experiences by leveraging comprehensive knowledge of the loan process and internal procedures to handle complex cases. You will drive value by serving as a resource to frontline associates, building rapport, and educating customers on auto loan details. You will apply critical thinking to solve problems while adhering to company policies and maintain electronic records supporting your work.
What You'll Do11
- 1Build rapport with customers to win their trust in issue resolution
- 2Take ownership of escalated customer issues and see them to completion
- 3Quickly develop relationships with front line associates
- 4Apply critical thinking to solve problems while protecting organizational interests
- 5Review and resolve root causes for escalations like disputes and compliance issues
- 6Provide real-time assistance to associates during calls
- 7Listen to customer feedback and recommend improvements to management
- 8Facilitate training on system enhancements to improve customer experience
- 9Maintain electronic records that support work and results
- 10Foster collaboration across teams to achieve business objectives
- 11Perform additional assignments as directed
Requirements10
- 1High school diploma or equivalent required
- 2Minimum one year customer service experience; consumer finance background preferred
- 3Strong verbal and written communication skills
- 4Excellent interpersonal abilities with conflict resolution and judgment capabilities
- 5Team player who adapts to fast-paced environments
- 6Proficient Microsoft Office skills and ability to learn new applications
- 7High attention to detail with multitasking abilities
- 8Commitment to company values and competencies
- 9Ability to remain seated for extended periods with occasional movement
- 10Physical stamina for standing, walking, and light lifting
Salary Insight
Salary not disclosed in listing
Location
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