Customer Experience Manager SGD Springs Dallas Texas
Overview
Customer Experience Manager at SGD Springs oversees order flow from creation to closure. This role connects sales warehouse accounting and customers ensuring smooth processes.
What You'll Do23
- 1Convert estimates into jobs and charge customers correctly
- 2Create and manage jobs in Workiz for team members
- 3Review customer orders for accuracy
- 4Send invoices close completed jobs and print orders
- 5Assist sales team with shipping pricing approvals and customer issues
- 6Send new leads to sales team and support team motivation
- 7Complete daily sales reports and back-office needs
- 8Manage daily shipping operations compare rates and schedule freight
- 9Track shipments send tracking numbers and update customers
- 10Handle shipping problems and work with carriers
- 11Maintain shipping spreadsheet and payment list
- 12Review shipping invoices track charges and process carrier payments
- 13Manage Net 30 customer list track dates and organize book
- 14Collect tax-exempt forms and Net 30 forms
- 15Deposit checks and close Net 30 jobs
- 16Track payments missing documents and open files
- 17Update Shopify inventory monitor warehouse cuts
- 18Coordinate pickup orders with Avi and customers
- 19Help prepare Ultra Cycle stickers and other materials
- 20Handle warranty and replacement issues call customers and coordinate orders
- 21Solve problems quickly and professionally
- 22Use Workiz Shopify and spreadsheets
- 23Maintain positive attitude and keep team moving forward
Requirements7
- 1Strong organization and attention to detail
- 2Ability to manage multiple tasks
- 3Excellent communication with customers sales warehouse vendors and management
- 4Experience with order processing shipping invoicing and spreadsheets
- 5Problem solving skills
- 6Comfortable using Workiz Shopify and shipping platforms
- 7Positive attitude and teamwork orientation
Salary Insight
$43k per year
Similar open positions
Explore active roles that match your skills and interests.
TCCD
VerifiedSales & Customer Account Coordinator - Manufacturing
The Sales & Customer Account Coordinator will serve as the primary point of contact for customers and dealers. This non-supervisory role involves building relationships and coordinating across departments.
Logan Premium Logistics Llc
VerifiedCustomer Sales Manager Logan Premium Logistics LLC
Lead growth of customer sales team and train representatives to achieve revenue targets. Drive strategies for acquiring new customers and collaborate across departments.
Select Corporation
VerifiedCustomer Service Data Entry Sales Representative
The role owns customer interactions and supports Sales operations by processing orders and providing product information. This position drives customer satisfaction through accurate data handling and efficient order fulfillment.
Aston Carter
VerifiedOrder Entry Sales Administrator
Detail‑oriented internal sales support specialist responsible for accurate order entry and communication with internal teams and customers. This role drives pricing accuracy and order fulfillment from start to finish.
MasterBrand, Inc.
VerifiedCustomer Service Operations Supervisor
Operations Supervisor role overseeing daily operations and field teams at MasterBrand, Inc. Charlotte NC. Responsible for ensuring compliance, managing subcontractors, and driving performance improvements.
Metro Screenworks Inc
VerifiedCustomer Support Coordinator, Order Management & ZenDesk
Own the customer support lifecycle for Metro Screenworks Inc, a family-owned business with 40 years of experience. Handle orders placed online and over the phone, assign tickets to sales reps in ZenDesk, and follow up on resolutions. This role sits at the center of customer satisfaction, with direct growth opportunities as the company expands. You will bring order to a fast-moving support queue and ensure every customer gets a clear answer.