CRM Systems Manager, Salesforce & Data Governance
Overview
Own the Salesforce CRM platform end to end at scale within a regulated life sciences environment. Lead support, enhancements, and ongoing operations to enable cross-functional teams across Commercial and Customer Service. Partner with vendors, maintain data governance, and ensure compliant, reliable system integrations. This role stands out for its emphasis on regulated industry standards and strong stakeholder collaboration.
What You'll Do10
- 1Build and maintain a scalable CRM support model with incident management, escalation paths, release planning, and an enhancement backlog
- 2Lead vendor relationships for Salesforce, Mulesoft, and Tableau ensuring timely problem resolution and alignment with SLAs
- 3Design and maintain architectural diagrams, system flows, and business process visuals for CRM functionality and integrations
- 4Direct day-to-day CRM support activities including triage, root cause analysis, and stakeholder communications
- 5Coordinate SDLC activities for CRM enhancements and verify readiness through testing and UAT
- 6Collaborate with Commercial and Customer Service teams to address post go-live challenges and drive adoption
- 7Translate business feedback into CRM improvements and ensure long-term platform stability
- 8Oversee data flows and integrations to ensure secure, compliant information exchange across enterprise systems
- 9Monitor operational risk and prioritize work based on business impact and resource availability
- 10Ensure regulatory compliance and documentation supports GMPs GAMP 5 21 CFR Part 11 Annex 11 GDPR and data integrity requirements
Requirements7
- 1Bachelor’s degree in Computer Science Information Technology Business Administration or related field or equivalent experience
- 28 10+ years of experience supporting large scale enterprise systems in regulated environments
- 3Strong experience with Salesforce CRM Mulesoft and Tableau
- 4Familiarity with Microsoft D365 Veeva MES and other enterprise systems
- 5Excellent communication and stakeholder management skills and ability to create clear diagrams and documentation
- 6Demonstrated leadership in guiding cross functional teams and influencing decisions
- 7Knowledge of GMPs GAMP 5 21 CFR Part 11 Annex 11 GDPR data integrity preferred
Salary Insight
$140 - $153k per year
Location
Required Skills
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