Contact Center Engineer, CCaaS & AI Platforms
Overview
You will own technical delivery of Contact Center as a Service (CCaaS) solutions across multiple enterprise accounts. Tixy Services LLC builds a bench of hands-on engineers who design, configure, and integrate contact center platforms. You will work onsite in Dallas, Texas, supporting engagements spanning voice, digital channels, CRM integration, and AI-assisted customer experience. This role stands apart through direct client impact and deep platform ownership.
What You'll Do7
- 1Design and configure CCaaS platforms for enterprise clients, mapping business requirements to technical solutions.
- 2Integrate voice and digital channels with CRM systems such as Salesforce or ServiceNow.
- 3Build and deploy AI-assisted customer experience workflows using Google Cloud Dialogflow or Amazon Lex.
- 4Develop custom integrations using REST APIs and Webhooks to connect contact center platforms with backend systems.
- 5Troubleshoot and resolve platform issues during implementation and post-launch support.
- 6Document technical designs, configuration changes, and operational runbooks.
- 7Collaborate with project managers and client stakeholders to ensure timely delivery.
Requirements6
- 13+ years hands-on configuration and development with Genesys Cloud, Amazon Connect, or Cisco Webex Contact Center.
- 23+ years experience integrating CRM platforms like Salesforce or ServiceNow with contact center solutions.
- 3Proficiency in IVR design and ACD routing configuration.
- 4Strong knowledge of SIP and VoIP protocols.
- 5Experience with REST API development and JSON payloads.
- 6Ability to work onsite in Dallas, Texas and travel to client sites as needed.
Salary Insight
$250 - $260k per year
Location
Required Skills
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