Club Manager, Planet Fitness & Gym Operations
Overview
You will own daily operations at a high-volume Planet Fitness club, driving member engagement and team performance across 2,000+ locations nationwide. You'll lead a team of front-desk associates and maintenance staff, ensuring a clean, welcoming Judgement Free Zone. Reporting to the Regional Manager, you'll balance operational duties with coaching and development. This role stands out for its hands-on leadership and direct impact on member retention.
What You'll Do10
- 1Coordinate hiring and onboarding for new team members, using ADP to process timecards and employee changes.
- 2Design staff schedules to cover all shifts, stepping in as backup when needed, and adjust daily based on club traffic.
- 3Manage club finances, including the company card, bank deposits, and supply orders, tracking expenditures with receipts.
- 4Analyze Key Performance Indicators to spot trends, identify root causes, and implement improvement plans.
- 5Lead team briefings on marketing promotions, ensuring every member knows current offers and can communicate them.
- 6Resolve escalated member concerns on the spot, and escalate to the Regional Manager only when necessary.
- 7Perform membership tasks: sign-ups, billing updates, cancellations, and unpaid balance collections.
- 8Run the club floor, greeting members, offering workout support, and enforcing policies in the Judgement Free Zone.
- 9Oversee deep cleaning schedules for equipment and Black Card spa areas, conducting walkthroughs to fix safety issues.
- 10Train and coach team members on service behaviors, providing regular feedback and performance reviews.
Requirements10
- 11+ years in customer service, with 2-3 years supervising a team
- 2Ability to work 40+ hours per week, including weekends and holidays
- 318+ years old and willing to become CPR/AED Certified (training provided)
- 4Basic computer proficiency, including Microsoft Office and ADP timekeeping
- 5Physical stamina: standing, moving, lifting up to 75 pounds, and handling cleaning chemicals
- 6Experience with POS systems and retail transactions preferred
- 7Proven track record of meeting KPI targets in a fitness or retail environment
- 8Conflict resolution skills and ability to maintain a positive team culture
- 9Flexibility to cover shifts beyond regular hours when needed
- 10Authorization to work in the US, with E-Verify participation in select states
Salary Insight
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