Client Solutions Retention Representative (Cox Business)
Overview
Cox Business seeks a Client Solutions Retention Representative to build trust and drive growth. You will reduce churn and increase revenue through personalized customer interactions. This role focuses on fostering long-term relationships with SMB clients.
What You'll Do11
- 1Answer disconnect and billing calls with creative solutions
- 2Drive revenue by identifying upsell opportunities
- 3Conduct outbound outreach to promote referrals and product upgrades
- 4Reach out to customers near contract expiration to secure renewals
- 5Negotiate pricing and terms while calculating fees and pro-rations
- 6Troubleshoot technical issues to ensure customer satisfaction
- 7Collaborate with sales support to resolve installations
- 8Educate customers on product features and billing
- 9Manage sales orders and share insights with marketing
- 10Maintain accurate records and provide customer insights
- 11Solve complex problems with empathy and expertise
Requirements6
- 1Minimum 5+ years of relevant experience
- 2Proficiency with computers and business software
- 3Associate degree or technical certification preferred
- 4B2B sales background with quota achievement
- 5Experience in communications or vendor-related roles
- 6Strong communication and relationship-building skills
Salary Insight
$35 - $54k per year
Location
Required Skills
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