Client Service Manager, Property & Casualty
Overview
You will own the renewal process for small business clients, securing existing business and driving additional coverage sales. You'll lead a service team, mentoring them through consultative client conversations and ensuring compliance. Backed by Gallagher's digital ecosystem and data analytics, you'll build trust with clients while managing a portfolio. This remote role offers the chance to shape client outcomes and grow your career in a people-first culture.
What You'll Do9
- 1Lead the renewal process, delivering optimal solutions on time and ensuring client satisfaction.
- 2Secure existing business and drive sales of additional services and lines of coverage.
- 3Nurture relationships with client buyers and day-to-day representatives.
- 4Guide team members in addressing risk management needs through consultative conversations.
- 5Mentor Client Service team members through continuous learning, transparent feedback, and talent development.
- 6Conduct periodic audits to ensure compliance standards and service levels are met.
- 7Maintain accurate client and policy data in the Gallagher system.
- 8Use Gallagher's technology to improve productivity and quality.
- 9Manage multiple competing priorities effectively.
Requirements6
- 1Bachelor's degree with 1+ years client service or claims management experience, or High School diploma/GED with 3+ years experience.
- 2Property and Casualty Insurance License required.
- 3Proficiency in Microsoft Office.
- 4Develop professional relationships with internal and external partners.
- 5Resilient and adaptable in shifting priorities.
- 6Eagerness to collaborate with all Gallagher teams and employees.
Salary Insight
Salary not disclosed in listing
Location
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