Commercial Lines Client Manager, Insurance Services
Overview
You will own a portfolio of commercial insurance clients, ensuring their policies are managed with precision and their needs are met with care. You will handle renewals, endorsements, and claims, working with AMS systems and carriers to deliver seamless service. The team is a close-knit group in Hatfield, Pennsylvania, focused on community and long-term client relationships. This role offers the chance to grow your expertise in commercial insurance while enjoying a supportive, local work environment.
What You'll Do6
- 1Serve as the primary contact for commercial clients, responding to inquiries and resolving issues within 24 hours.
- 2Drive the renewal process for 50+ accounts, negotiating terms with carriers to secure optimal coverage and pricing.
- 3Process endorsements, certificates, and policy documents with AMS accuracy, reducing errors by 20% in the first quarter.
- 4Coordinate claims by acting as the liaison between clients and carriers, ensuring timely resolution and clear communication.
- 5Build trust with clients by conducting quarterly account reviews and identifying coverage gaps.
- 6Collaborate with producers to cross-sell additional products, growing account revenue by 10% annually.
Requirements6
- 12+ years in commercial insurance, handling client accounts with AMS proficiency.
- 2Strong knowledge of commercial policies: general liability, property, and workers' compensation.
- 3Excellent communication and interpersonal skills for client-facing interactions.
- 4Proven ability to multitask and prioritize in a fast-paced office environment.
- 5Commitment to exceptional customer service, demonstrated through client retention metrics.
- 6Familiarity with standard office software: Microsoft Office, Outlook, and Excel.
Salary Insight
$55 - $70k per year
Location
Required Skills
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