Client Service Coordinator, Scheduling & Payroll
Overview
You will own daily EVV and payroll functions for a home care team, ensuring accurate scheduling and client satisfaction. You'll coordinate Care Partner utilization to hit fill rate targets. This role sits in our South Holland office and reports to the Client Service Manager. You'll also support recruiting, onboarding, and staff training, making you a key link between field supervisors and payer case management. At AccentCare, you'll join a purpose-driven, collaborative culture with tools and trust to do your best work.
What You'll Do8
- 1Run daily EVV and payroll operations to keep data accurate and timely.
- 2Process and communicate authorization and schedule changes to maintain service continuity.
- 3Coordinate Care Partner assignments to meet fill rate expectations.
- 4Resolve payroll and billing inquiries under direction from the Client Service Manager.
- 5Act as liaison between Field Supervisors and payer Case Management teams.
- 6Support recruiting and onboarding processes to strengthen team capacity.
- 7Track and report required client visits by Field Supervisor using scheduling tools.
- 8Assist in delivering staff training sessions on program requirements for new and current employees.
Requirements8
- 1High School diploma or GED required; Associate degree preferred.
- 21+ years of staffing or scheduling experience preferred.
- 31+ years in home health care or home care setting highly desirable.
- 4Proficiency with EVV systems and payroll software.
- 5Strong communication and organizational skills for coordinating schedules.
- 6Ability to handle confidential information with discretion.
- 7Experience with Microsoft Office (Excel, Outlook) for reporting.
- 8Familiarity with payer case management processes preferred.
Salary Insight
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