Client Experience Specialist Arlington Heights
Overview
The Client Experience Specialist at Tricoci Salon & Spa leads the first point of contact for clients delivering personalized care and seamless experiences. This role focuses on enhancing client interactions while upholding brand standards and driving performance metrics.
What You'll Do10
- 1Greet clients with warmth and professionalism while guiding them to service areas and curating tailored experiences
- 2Schedule future appointments at checkout to encourage repeat visits
- 3Achieve KPI targets such as rebooking rates and retail conversions
- 4Act as brand ambassador by embodying Tricoci values and culture
- 5Collect client feedback to drive continuous improvement initiatives
- 6Maintain communication logs and ensure accurate information sharing among team members
- 7Educate clients on services retail products and promotions to elevate their experience
- 8Resolve client inquiries and concerns with expertise and dedication
- 9Process cash and credit transactions following strict protocols
- 10Utilize reservation systems and mobile tools to enhance customer experience
Requirements8
- 1Minimum 1-2 years customer-facing experience in spa salon hospitality or retail
- 2Reservation experience preferred
- 3Proficiency in POS systems and computer applications
- 4Strong communication and interpersonal skills with active listening abilities
- 5Ability to thrive in fast-paced environments while maintaining composure
- 6Passion for beauty and wellness industry
- 7Professional appearance representing Tricoci brand
- 8Flexible availability including evenings and weekends
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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